Data Center Hardware Support Technician

Role Responsibilities


The DC Operations IT Hardware team is responsible for network cable installations and removals, equipment installations & removals, smart hands hardware break/fix support and network cabling diagnostics. This role is for the lead technician of an onsite team working 12 hours shift. This is a physical hands-on technical job and thus requires the ability to bend, crawl, stand, climb. Must be able lift and carry devices up to 50 lbs.

Duties and Tasks:

  • Communicating with peer technician from other shifts for operational handoffs
  • Day to day delivery of all move, add change (MAC) requests including hardware installs and network cabling
  • Configuring network interfaces on Windows/Unix servers, network devices and other hardware appliances
  • Completing hardware break/fix tickets such as troubleshooting hardware and connectivity issues and replacement of hardware components
  • Performing backup tape operations
  • Performing amber light tours
  • Performing wireless scans
  • Assisting cabling team with patch panel installation and testing
  • Checking supplies in and out from inventory management system
  • Keeping inventory current through the use of DC Portal
  • Maintaining work area in a safe and orderly manner. Tools and supplies are properly put away after every shift.
  • Providing data center escorts as requested

Basic Required Qualifications:

  • HS Diploma or GED
  • 1-3 years IT Experience
  • Some of the above time includes Data Center and server hardware

Preferred Skills:

  • 2-year Associates Degree
  • 2 IT certificate program
  • A+ certificate

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