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Data Center Technician

Role: Data Center Technician


Location: Quincy, WA


Duration: 28 weeks


Schedule: 08:00 €“ 17:00


Driving Required: NO, this is a resident onsite position at the Boeing datacenter.  The only rare driving that might happen is running to a local UPS store to grab a part. 


Day to Day Work:


Summary:




  • Customer Engineers are responsible for onsite customer maintenance including both hardware and software repair activities and customer satisfaction.


  • The Customer Engineer will use interpersonal and technical skills, both hardware and software, to identify and resolve customer problems and/or escalate to the appropriate organization.


  • The CE will perform account management activities such as installation planning, installations, sales support, problem management, and configuration management as needed to maintain a high level of customer satisfaction. 


  • This particular CE position is a resident position dedicated to supporting one customer in a large datacenter.



Responsibilities/Conditions:




  • Expertise with hardware/software and performing break/fix activities


  • Knowledge of system interoperability with Storage, Networks, Servers, tape libraries, etc., and other system type
    attachments.


  • Expertise with HPE or SGI servers and storage is a plus.


  • High level of problem isolation and identification skills.


  • Excellent communication and customer relation skills.


  • Expected to work after hours and weekends when necessary.


  • Required to carry a "pager" and participate with the team on-call rotation



Education and/or Equivalent Experience (including tech. and non-tech. capabilities):


 




  • BS Degree in Computer Science / Engineering related field or military/professional experience with commensurate technical training.


  • Minimum 5 years' experience in technical related field.



Company Description:

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry oriented Business Process. Our end-to-end Business Process as a Service (BPaaS) solutions support complex, high-value, knowledge-based work. Combining applications, platforms, infrastructure, knowledge processes, and domain expertise allows us to deliver greater efficiencies and innovative business capabilities.


Salary: $21.43




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